General Terms and Conditions

1. A sale is only concluded after written confirmation by the seller. Commencement of performance shall be deemed confirmation, unless it is subject to reservation.

2. The buyer and seller agree that the final production of the merchandise must conform to the physical sample, design or proof approved in advance in writing.

3. All designs, sketches, concepts, graphic work, source files and other creative expressions remain the property of the designer, unless otherwise agreed in writing. By paying the invoice, the customer only obtains a non-exclusive right of use for the agreed purpose. Transfer of intellectual property rights, including copyrights, takes place exclusively by means of a written agreement and is not included in the standard price. The designer retains the right to use the work for promotional purposes (such as portfolio, website or social media), unless otherwise agreed in writing. In the event of infringement of the designer's intellectual property rights, including unauthorized use, modification, distribution or reproduction of the design without express written permission, the client shall owe fixed compensation of € 250.00 per infringement or per day that the infringement continues. This compensation does not affect the designer's right to claim actual damages if these prove to be higher, and/or to take other legal action. All intellectual property rights relating to the design, logo, graphic work or other creative expressions supplied by the buyer (or on behalf of the buyer) belong exclusively to the buyer.

3bis. The buyer expressly guarantees that all texts, images, logos, trademarks, slogans, designs, photographs, files and other materials supplied by him to the seller do not infringe any third-party rights, including but not limited to trademark rights, copyrights, design rights and other intellectual property rights. If the buyer requests the use of a trademark or other sign of a third party (such as the name or logo of a franchisor, supplier or other trademark holder), the buyer guarantees that he has obtained all necessary permissions and licenses for this and that such use is in accordance with the applicable trademark and licensing terms. The seller's use of such material supplied by the buyer is entirely at the buyer's risk. The seller is not obliged to verify the validity, ownership or scope of the rights invoked by the buyer.

3ter. The buyer undertakes to fully and unconditionally indemnify and hold the seller harmless against all claims, demands, proceedings, injunction claims, damage claims, contractual penalties, costs and expenses (including reasonable attorneys' fees and court costs) from third parties arising from an alleged or established infringement of intellectual property rights as a result of the seller's use of material supplied by the buyer or of trademarks, logos or other signs whose use the buyer has requested. This indemnity includes, among other things but not exclusively, the costs and consequences of measures imposed by the competent courts in the context of the protection of intellectual property rights (such as recall, destruction and publication), as well as all damages paid by the seller. The buyer undertakes to immediately reimburse all amounts paid and costs incurred by the seller in this regard upon first written request. If there is a serious suspicion that the material supplied by the buyer may infringe third-party rights, or if the seller becomes aware of a (threatened) claim, notice of default or complaint from a third party, the seller has the right to refuse or suspend the performance of the relevant order in whole or in part, without the seller being liable for any compensation.

4. Any cancellation of an order must be made in writing. It is only valid subject to written acceptance by the seller. In the event of cancellation, the customer shall owe us fixed compensation amounting to 50% of the price of the order.

5. Delivery times are provided for information purposes only and are therefore not binding, unless expressly agreed otherwise. Delay in the execution of the order can never give rise to compensation or to termination of the agreement.

6. Transport and any insurance costs shall always be borne by the customer, unless expressly agreed otherwise.

7. The buyer must take receipt of and inspect the goods immediately. Complaints are only valid if made by registered letter. Complaints not submitted within eight days after delivery will no longer be accepted.

8. Hidden defects can only give rise to compensation if they are reported by registered letter within three months after they have been discovered. However, the goods must not have been processed or treated.

9. The delivered goods remain the property of the seller until full payment of the sale price, increased by costs and interest.

10. The risk passes at the moment the goods leave our warehouses

11. The buyer shall notify the seller if the goods are stored in premises that he rents. He must inform the seller of the identity and address of the owner of the property.

12. Our invoices must be paid within eight calendar days after the invoice date.

13. In the event of non-payment on the due date of an invoice, it shall be increased automatically and without any notice of default being required by a fixed damages clause of 10%, with a minimum of € 50.00, and the highest possible late payment interest as provided for in the applicable legislation on combating late payment in commercial transactions.

14. In the event of a dispute, only the courts of the judicial district in which our company is established shall have jurisdiction, and Belgian law shall always apply.